Understanding Your Rights for Pump Products
At Pump Planet, we uphold your rights under the Consumer Guarantees Act (CGA) to ensure your satisfaction with our pump products. The CGA mandates that goods must be free of defects and fulfill their intended purpose, while services must be executed with expertise and care. These rights, guaranteed automatically upon purchase, are referred to as ‘Consumer Guarantees’.
Pump Planet is committed to providing you with quality pump products and exceptional service, all of pump products are under a 365 days of product warranty which provides you peace in mind during your purchase. Our refund, replacement, or repair policy is in accordance with our Minimum Voluntary Warranty Policy outlined below. Please note that while this policy sets minimum timeframes, your rights under the CGA may extend beyond these periods.
To initiate a refund or return of product, please visit our nearest Pump Planet store or contact us with your proof of purchase. We’ll assess the pump product’s fault, cause, and eligibility for a remedy, ensuring your satisfaction.
Claims will not be valid if:
- The product has been used for any purposes for which it is not intended
- The purchaser has intentionally or unintentionally broken the product or lost/damaged some of its parts.
- The product has been modified.
- Warranties do not cover reasonable wear and tear.
- A wrong choice of pump and it has been installed incorrectly.
Returned Product Status Policy Time Limit Exclusions and Other Conditions Faulty Product with packaging in any condition or packaging discarded Refer to Minimum Voluntary Warranty Policy Guide (below) Unused & Unopened, packaging in good condition (product not faulty) – e.g., change of mind 100% Refund 30 Days Exclude Commercial Sales Refund may be available after 30 days if breach of Consumer Guarantees.
| Returned Product Status | Policy | Time Limit | Exclusions and other Conditions |
| Faulty Product with packaging in any condition or packaging discarded | Replacement/100% refund | 365 days | Exclude clearance items |
| Unused & Unopened, packaging in good condition (product not faulty) – e.g. change of mind. | 100% Refund | 30 Days | Exclude Commercial Sales items |
Manufacturer Assistance:
In order to satisfy your needs of purchase, we usually make immediate return and replacement for any faulty item that you have experienced.
Minimum Voluntary Warranty Policy Guide for Pump Products:
For inquiries or submissions related to faulty pump product returns, refunds, or consumer guarantee issues, please contact us Contact Us – Pump Planet
Expenses of Claiming under Pump Planet’s Warranty Policy/Assessment Fees: Pump Planet will not refund the following third-party service fee charges.
| Visa & Credit Card | Gem | Zip | Laybuy | PayPal | Humm | Afterpay |
| 4% | 2.5% | 4.5% | 4.85% | 4% | 4.5% | 4.85% |
Note: Customers will be responsible for return shipping. Please contact us to find out more if you have any concerns. If you are shipping an item over $75, we recommend using a trackable shipping service, or purchasing shipping insurance. We take no responsibility for items lost in transit to us.
At Pump Planet, we prioritize your satisfaction and aim to ensure a seamless experience with our pump products and services.
